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Terms and Conditions

Detroit 3D Manufacturing
Last Updated: January 1st, 2025

Welcome to Detroit 3D Manufacturing ("we," "us," or "our"), a 3D printing service provider. By engaging with our services, including but not limited to submitting orders, uploading designs, or using our website, you ("Customer," "you," or "your") agree to be bound by the following Terms and Conditions ("Terms"). Please read these Terms carefully before using our services.

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1. Services

Detroit 3D Manufacturing provides 3D printing, prototyping, and related manufacturing services based on designs, specifications, or files provided by the Customer. We reserve the right to accept or decline any order at our sole discretion.

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2. Customer Responsibilities
2.1 Design Files

  • You are solely responsible for the accuracy, completeness, and legality of all design files, specifications, or instructions ("Customer Materials") submitted to us.

  • Customer Materials must be provided in formats compatible with our systems (e.g., STL, OBJ, or other specified formats). We are not responsible for errors resulting from incompatible or corrupted files.

  • You represent and warrant that you own or have the legal right to use all Customer Materials and that they do not infringe on the intellectual property rights of any third party.

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2.2 Compliance

  • You agree not to submit designs or request products that are unlawful, prohibited, or violate applicable regulations (e.g., weapons, controlled substances, or items restricted by law).

  • We reserve the right to refuse any order that we deem inappropriate, unsafe, or illegal without liability.

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3. Orders and Payment
3.1 Order Process

  • All orders are subject to our approval and availability of materials and equipment.

  • A quote provided by us is valid for 14 days unless otherwise stated. Prices are subject to change until an order is confirmed.

  • We will provide an estimated production timeline upon order confirmation, but timelines are not guaranteed and may vary due to complexity, material availability, or unforeseen circumstances.

3.2 Payment

  • Full payment or a deposit (as specified in the quote) is required before production begins, unless otherwise agreed in writing.

  • Payments must be made via approved methods (e.g., credit card, bank transfer). All fees are non-refundable except as outlined in Section 6 (Cancellations and Refunds).

  • You are responsible for any applicable taxes, duties, or shipping costs unless otherwise stated.

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4. Intellectual Property

  • Customer Ownership: You retain all intellectual property rights in your Customer Materials. By submitting Customer Materials, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify the Customer Materials solely for the purpose of fulfilling your order.

  • Our Ownership: All processes, techniques, or improvements developed by Detroit 3D Manufacturing during the provision of services remain our exclusive property.

  • We will not share, distribute, or use your Customer Materials for any purpose other than fulfilling your order without your explicit consent, except as required by law.

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5. Production and Delivery
5.1 Manufacturing

  • We will use commercially reasonable efforts to produce items according to your specifications, but minor variations (e.g., color, texture, or dimensions) may occur due to the nature of 3D printing. Such variations do not constitute defects.

  • You acknowledge that 3D printing involves inherent risks, including print failures or material limitations, and we are not liable for outcomes beyond our reasonable control.

5.2 Shipping and Delivery

  • Shipping costs and methods will be specified at the time of order. We are not responsible for delays caused by third-party carriers.

  • Risk of loss transfers to you upon delivery to the carrier. You are responsible for inspecting items upon receipt and reporting any damage or discrepancies within 48 hours.

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6. Cancellations and Refunds

  • Cancellations: Orders may be canceled before production begins by contacting us in writing. Once production starts, cancellations are not permitted.

  • Refunds: Refunds are issued at our discretion and only for defective products or errors solely attributable to us. You must notify us of any issues within 7 days of receipt and return the item (if requested) in its original condition.

  • We are not responsible for errors resulting from inaccurate or incomplete Customer Materials.

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7. Warranty and Liability
7.1 Limited Warranty

  • We warrant that our services will be performed with reasonable care and skill. Products are warranted to conform to the provided specifications within industry-standard tolerances for 30 days from delivery.

  • This warranty does not cover defects caused by improper handling, storage, or use by you or third parties.

7.2 Limitation of Liability

  • To the maximum extent permitted by law, Detroit 3D Manufacturing’s total liability for any claim arising from our services shall not exceed the amount paid by you for the specific order.

  • We are not liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, data, or use.

  • You assume all risks related to the suitability of 3D-printed products for your intended purpose.

8. Confidentiality

  • We will treat your Customer Materials as confidential and will not disclose them to third parties except as necessary to fulfill your order (e.g., to subcontractors) or as required by law.

  • You agree not to disclose any proprietary information provided by us, such as pricing or production processes, without our written consent.

  • Upon your request, we will sign a mutually agreeable non-disclosure agreement (NDA) to further protect your confidential information.

  • We reserve the right to use photos or videos of completed products for marketing purposes, including on our website or social media, unless you expressly prohibit such use in writing at the time of order or prior to publication.

9. Force Majeure

  • We are not liable for delays or failures to perform due to events beyond our reasonable control, including but not limited to natural disasters, equipment failures, or supply chain disruptions.

10. Termination

  • We reserve the right to terminate or suspend services if you breach these Terms, fail to make payment, or engage in unlawful activity. Upon termination, you remain liable for any outstanding payments.

11. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.

  • Any disputes arising under these Terms shall be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Detroit, Michigan, under the rules of the American Arbitration Association.

12. Changes to Terms

  • We may update these Terms at any time by posting the revised version on our website. Continued use of our services after such changes constitutes your acceptance of the new Terms.

13. Contact Information

For questions, concerns, or notices regarding these Terms, please contact us at:


Detroit 3D Manufacturing
2470 Xcelsior Drive, Oxford Michigan 48371
Support@Detroit3DManufacturing.com 
248-422-2160

© 2024 by Detroit 3D Manufacturing

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